Bug 7937 - Closing Microsoft Office Documents Drops SAMBA connection
Summary: Closing Microsoft Office Documents Drops SAMBA connection
Status: NEW
Alias: None
Product: Samba 3.6
Classification: Unclassified
Component: File services (show other bugs)
Version: 3.6.0
Hardware: Other Windows XP
: P3 normal
Target Milestone: ---
Assignee: Volker Lendecke
QA Contact: Samba QA Contact
Depends on:
Reported: 2011-01-27 15:34 UTC by Melissa Ablitt
Modified: 2012-05-26 05:13 UTC (History)
0 users

See Also:


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Description Melissa Ablitt 2011-01-27 15:34:19 UTC
A program we use at work connects to SAMBA document storage through a net use command when the user first logs in.

The SAMBA connection stays alive until the user shuts down their PC.

Users access documents on the SAMBA drives through the program. The documents open in whatever program is default, eg word documents open in word. The user makes required modifications, changes are saved back into the SAMBA drive and the database, the user closes the document program and returns to our work program.

We have an issue where closing a microsoft word document drops (kills) the SAMBA drive connection. This then means that the user cannot access any further documents on the server without re-connecting to the SAMBA drives.

This only happens with MS word documents, Adobe PDF documents are fine.

I can reproduce this every time, using the following steps:

1) Establish connection to SAMBA drive (login to work program).

Net Use command confirms that connection is there.

2) Open Word document from SAMBA drive.

Net Use command confirms that connection is there.

3) Close any SAMBA folders or mapped drives (the only connection to the SAMBA drive is through the virtual connection made in step 1).

Net Use command confirms that connection is there.

4) Close Word document (no changes need to be made).

Net Use command confirms that the connection has been lost.

I work in functional support, so I'm not technical, but I can ask our technical people for logs etc that may assist.

Has anyone come across this sort of issue before? I have tested with both Office 2003 and 2007, and they both drop the SAMBA connection on close.
Comment 1 Jeff Layton 2012-05-19 12:49:59 UTC
Not related to the Linux kernel CIFS client. Moving to Samba and guessing the version.

Melissa, can you post the version of samba that you're using? You'll probably need to do a bit of investigation as to what's happening on the network.
Comment 2 Volker Lendecke 2012-05-26 05:13:36 UTC
Please provide your Samba version, your smb.conf file and a debug level 10 log of the failure